Flyers Up LLC — Satisfaction Guarantee Policy

This Satisfaction Guarantee Policy ("Policy") describes limited booking support Flyers Up LLC ("Flyers Up," "we," or "us") may offer when a service booked through the Platform does not meet reasonable expectations. This Policy is incorporated by reference into our Terms of Service. It supplements — and does not replace — our Refund and Cancellation Policy.

Section 1 — Not Insurance or a Service Warranty

The Flyers Up Satisfaction Guarantee is not insurance, a performance bond, a warranty of workmanship, or a guarantee that any Pro is licensed, insured, qualified, or suitable for your job. Flyers Up is a technology marketplace; services are performed by independent Pros. Your service contract is with the Pro, not Flyers Up.

Section 2 — What the Guarantee Covers

If you report a qualifying service issue within 7 days after the scheduled service (or completion, if later), Flyers Up may, in its sole discretion, offer one or more of the following remedies after a good-faith review:

• A partial or full refund of amounts paid for the service portion of the booking, per our Refund Policy;
• A one-time account credit toward a future booking on the Platform, up to the cap in Section 3; or
• Assistance facilitating communication or dispute review between you and the Pro.

Flyers Up is not obligated to provide any particular remedy. Decisions are final except where prohibited by applicable law or payment network rules.

Section 3 — Maximum Credit Cap

Any discretionary account credit under this Policy is limited to the lesser of: (a) the service portion you paid for the booking (excluding taxes and the Flyers Up Platform Fee), or (b) $250 USD per booking. Credits have no cash value, are non-transferable, and expire as stated when issued.

Section 4 — Exclusions

This Policy does not cover:

• Property damage, bodily injury, theft, or other tort claims (address these with the Pro and your insurer);
• Services paid for outside the Platform or after circumvention of Platform fees;
• Issues reported after the 7-day window (unless required by law);
• Customer no-shows, cancellations outside our Refund Policy, or disputes already resolved;
• Consequential, indirect, or punitive damages; or
• Disputes that are fraudulent, abusive, or inconsistent with our Community Guidelines.

Section 5 — How to Request Review

Use in-app booking dispute tools where available, or email support@flyersup.app with your booking ID, a description of the issue, and supporting photos or messages. We may request additional information from you and the Pro.

Section 6 — Relationship to Platform Fee

The Flyers Up Platform Fee covers payment processing, booking infrastructure, fraud monitoring, and optional dispute assistance. Paying the Platform Fee does not purchase insurance or guaranteed outcomes.

Section 7 — Changes

We may update this Policy from time to time. Material changes will be posted with an updated "Last Updated" date. For existing bookings, the Policy in effect at the time of booking applies unless law requires otherwise.

Section 8 — Contact

Flyers Up LLC — support@flyersup.app