Flyers Up LLC — Refund and Cancellation Policy

This Refund and Cancellation Policy explains the terms governing cancellations, refunds, and dispute resolution for bookings made through the Flyers Up platform. This policy is incorporated by reference into our Terms of Service.

Section 1 — Cancellation Windows

1.1 Customer Cancellation (24+ Hours Before Service)

If a customer cancels at least 24 hours before the scheduled service time, the customer is eligible for a refund of the service amount paid, excluding the Flyers Up Protection & Service Fee. The Protection & Service Fee is non-refundable except where required by applicable law.

1.2 Customer Cancellation (Within 24 Hours)

Cancellations within 24 hours of the scheduled service time may result in a partial refund or no refund, as determined by Flyers Up in accordance with our then-current policies and the information disclosed at checkout. Late cancellation fees may apply.

1.3 Pro Cancellation

If a Pro cancels a booking, the customer will receive a full refund of amounts paid, including the Protection & Service Fee where applicable. We may take action against Pros who cancel repeatedly.

Section 2 — No-Shows

Customer no-show: If the customer does not appear for the scheduled service and does not cancel in advance, no refund will be issued (except where required by law).

Pro no-show: If the Pro does not appear for the scheduled service, the customer may receive a full refund or credit at Flyers Up's discretion. We may take action against Pros who fail to show.

Section 3 — Refund Eligibility

Refund eligibility depends on timing, circumstances, and the terms disclosed at checkout. Approved refunds, if any, are returned to the customer's original payment method unless otherwise required by law or Payment Processor rules. Refunds typically process within 5–10 business days.

Section 4 — Deposit Handling

For bookings that require a deposit, the deposit is held until service completion or cancellation. If the booking is cancelled in accordance with Section 1, the deposit will be refunded as applicable. If the customer cancels within 24 hours or no-shows, the deposit may be forfeited. Specific deposit terms are disclosed at checkout.

Section 5 — Dispute Review Process

Disputes regarding service quality, non-performance, or other booking-related issues must be reported within 7 days of service completion. To report a dispute, contact support at support@flyersup.app or use the in-app dispute tools. Include your booking ID, a description of the issue, and any supporting documentation.

Flyers Up will review disputes in good faith and may request additional information from both parties. Our resolution decisions are final. We may issue refunds, partial refunds, or credits at our discretion based on the circumstances. We are not obligated to resolve disputes in any particular manner.

Section 6 — Flyers Up Protection & Service Fee

The Flyers Up Protection & Service Fee is generally non-refundable except where required by applicable law (e.g., when a Pro cancels or when we determine a full refund is appropriate). Processing fees charged by our Payment Processor may also be non-refundable.

Section 7 — Modifications

We may modify this policy from time to time. Material changes will be posted with an updated "Last Updated" date. Continued use after changes indicates acceptance. For existing bookings, the policy in effect at the time of booking applies.

Section 8 — Contact

For refund or cancellation questions: Flyers Up LLC — support@flyersup.app

For legal disputes with Flyers Up, see our Dispute Resolution and Arbitration Policy.